This post is available as a download. EDGE Ultimate Guide to Marketing
The Ultimate Guide to Marketing
Section 1: Meet the Ultimate Prospecting Management System for Insurance and Financial Services
The EDGE Marketing System provides guidance to financial and insurance service businesses searching for a simpler way to implement a marketing plan. No expensive books and workshops. No complicated forms and exercises. No gimmicky sales jargon. Just seven simple steps that act as a framework for developing your sales and marketing process, based on proven experts’ experience helping thousands of businesses grow.
Using the EDGE Marketing System’s Mini-site Hub and Communication Hub, you can implement a marketing plan designed to measurably grow your business through targeted communication and smarter lead management, leading to better lead conversion rates, increased sales and greater profits. Now that you understand the importance of developing a clear, structured marketing plan, let’s dig a little deeper into each of the steps.
Table of Contents
Section 1: EDGE Marketing Platform: 7 Steps to Lead Generation.
1. Attract Traffic to your branded mini-website
2. Capture Traffic with landing pages linked to your agency quote system
3. Nurture Prospects with your communication hub
4. Convert Sales with intelligent data about prospects and clients
5. Deliver and Satisfy with triggered responses
6. Cross Selling Clients with newsletters and quarterly communications
7. Getting Referrals through appreciation and incentives
Section 2: EDGE Marketing Hub
1. Marketing Automation Solutions
o EDGE Marketing System
o Features and Pricing
2. Digital Marketing & Consulting
3. Pay Per Click Management
Implementation: 5 Steps to Marketing in 15 Minutes
Join us for a Webinar with EDGE Owl and start marketing your firm today!
STEP 1: Attract Traffic
Consumers today have become highly adept at ignoring advertising in all its forms—they skip TV commercials, stream free online radio, block emails from unknown senders and are virtually blind to banner ads. Paid advertising alone is no longer a viable option for driving traffic to your website; you have to earn traffic by creating valuable content that attracts visitors.
Content can mean many things to many people, but really it’s any valuable piece of information or entertainment that attracts leads to your site.
Some content is naturally prone to lead generation purposes, such as reports and webinars. For example, if you sell business liability insurance, you could write a report called “10 Steps for Business Risk Management.” Other content could focus more on brand awareness, such as a blog post titled “2012 Forecast on Market Risk Planning.”
In both cases, you’ll attract traffic to your website with the lure of valuable information. More importantly, you’ll start to develop a trusted relationship with your visitors. When creating a content library, it’s best to create one piece at a time. Before you know it, you’ll have built a body of work that raises your brand equity and serves to generate leads and raving fans.
Once you have content in place, you want people to find it. Here are a few ideas to get you started.
Get Discovered with SEO
SEO (search engine optimization) is the process of getting your content and website found when people perform searches on sites such as Google or Yahoo. Better search engine rankings mean you get seen by more people—and that increases traffic to your website.
Get Results with PPC
Paid advertising, or Pay-Per-Click (PPC), enables you to boost online traffic by paying a fixed amount to promote link clicks to your content and website. The best ways to get started in paid advertising are through Google AdWords and Facebook Ads.
Google AdWords—Google is the simplest and most well-known platform for PPC advertising. Basically, you bid on keywords that are most relevant to your business, and then pay Google a certain amount for each time someone clicks on your ad. The more popular the keyword, the higher the per-click price.
Facebook Ads—Facebook is second only to Google in terms of site visitors per day. Where Google allows you to target based on what people are searching for, Facebook allows you to select what type of people your ad will be served to—say, yoga enthusiasts or moms in a certain ZIP code.
Get Social
Social media doesn’t have to be daunting. And since 75% of consumers use social media in some format to learn about products and services, you can’t afford to not be in the social sphere. Start a blog to talk about your services, industry news or company updates. Reward Twitter followers or clients who “Like” you on Facebook with exclusive offers and specials. And maintain your B2B connections on LinkedIn. All of these services are free and easy to manage with only a little effort. The keys to successful social engagement are being consistent and being real.
STEP 2: Capture Leads
Now that you’re attracting people to your website with the lure of valuable content, you need to entice them to give you their contact information so you can nurture them over time. Web forms are an excellent way to capture leads, but the reality for most small businesses is that the majority of their website visitors never submit a form. If this is the case for your site, there could be several factors dissuading people from opting in.
Your Content Isn’t Compelling
For visitors to fill out a Web form, they must be motivated enough to share their personal information and take the time to consume the content. If your opt-in rates are low, it could be because your content doesn’t seem to offer enough value.
The best content is informative and original. Content that is fluffy or simply rehashed from somewhere else will not perform well. Many businesses have a newsletter sign-up form, but this is becoming less effective as people look for ways to reduce the number of emails they receive in an already overloaded inbox. If you do offer a newsletter, be clear about the benefits of subscribing.
Make sure the way you describe your content motivates visitors to act. To do this, use a strong headline that entices them to action, clearly state the benefits of the content and help them feel rewarded for taking action.
You Ask for Too Much Information
Consumers are becoming more protective of their time and personal information. To maximize opt-ins, minimize the number of required fields on your forms. Typically, name and email are sufficient. If you sell to other businesses, you may also want to capture company name. A good rule of thumb is that the more information you ask for, the more value you need to provide. You can always ask for more data as your relationship grows.
You Don’t Inspire Trust
If a visitor is reluctant to submit a form on your website, it could be because your site doesn’t look credible enough. When a prospect visits your website, they should sense that you offer a comfortable level of expertise. Anything less means that they will continue to shop around until they find someone who inspires confidence. Demonstrating expertise can be as simple as including client testimonials or case studies, mentioning industry awards, listing credentials and certifications and linking to your privacy policy.
STEP 3: Nurture Prospects
The truth is, most buyers don’t see an ad and immediately purchase your product. They buy when they are ready to buy. To reach these buyers, you need a systematic approach for developing trust and converting leads. The not-so-secret weakness of small businesses is that they don’t follow up with leads as well as they should. But consistent, valuable follow-up messages can prove to be a huge competitive edge, as long as you approach the nurturing process with a clear communications plan in mind.
Set Frequency Expectations
Clients who opt in to your communications want to hear from you, but they don’t want to be overwhelmed by hyper-frequent communications. Create a consistent timeline for your campaign that fulfills the needs and wishes of your clients as well as your business. It’s best to set your clients’ expectations upfront—for example, “Sign up for our monthly newsletter” or “Get an ebook.” If you have a website with a quote engine, for example, you may want to send weekly emails with niche market rate comparisons or limited-time insurance rates. If you’re a motivational speaker, a monthly newsletter might be a better approach. Daily emails are almost never a good idea unless your subscriber is expecting it.
Personalize Your Communications
Studies show that clients respond better to communications that are personalized to them. Evaluate your follow-up communications—whether email, direct mail or other methods—and determine how you can customize them to each person in your database. It could be as simple as using their first name or as targeted as suggesting products based on past purchases.
Upgrade from Autoresponders to True Automation
How many times have you purchased something online and received a generic follow-up email that was supposed to seem personalized but was clearly automated? Did that email deepen your relationship with the company or simply annoy you?
Many businesses send immediate follow-up messages through autoresponders because they think it makes clients feel appreciated. But due to the limitations of typical autoresponders, which only allow for basic personalization and can’t adapt to client behaviors, today’s savvy consumers perceive these “personalized” messages to be a waste of time.
To really build relationships with clients, your automated follow-up has to be truly personalized and targeted based on client behaviors, such as past purchases or interests. Amazon does this all the time, and so can you. Imagine the difference between the generic message in the previous paragraph and a follow-up message like this: “Hi, Sara. Thanks for buying a blue smart phone. Here are a few cool things you should know to get the most from your phone. By the way, we also have blue accessories to go with your phone. As a new client, you can save 15% on accessories, this week only.”
My nurture sequence:
day 1 day 15 day 30
Newsletter Seminar Invitation Newsletter
STEP 4: Convert Sales
You can attract, capture and nurture all the leads you’d like, but if they don’t convert into paying clients, you’re not going to make any money. Depending on your business type and setup, you likely use one of two methods for converting leads into clients: an online shopping cart or a sales team. No matter which method you use, there are a few strategies to realize the full potential of both.
Website Interaction
Your website and blog represents your digital face and should be as effective and easy to use as someone visiting a brick-and-mortar store. However, there are some advantages of selling online that can’t be realized in a typical retail environment.
First, an online presence gives you the ability to intelligently cross sell clients and prospects to increase your ultimate commission. Cross sell offers are most effective when they are closely related to the current product proposal. A good website will present a cross sell offer in a clean, sensible fashion that allows clients to easily request additional information on products or services. Some website systems will even allow you to offer multiple cross sell offers.
The second advantage of website service support is that you can use targeted campaigns to invite people back to your website if they leave before requesting a call by an agent or advisor. The most effective campaigns generally offer an article or ebook on the service the client was reviewing.
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Personal Selling
For most insurance or financial service companies, clients must connect with an agent before making a purchase. Unfortunately, many of these sales-intensive businesses lose revenue because of a buy-or-die mentality on the trade floor. If a lead comes in that isn’t ready to engage right away, it can fall into a black hole of lost leads that could have become clients given enough time and nurturing. These wasted opportunities add up to a lot of lost revenue in the long run.
To prevent this, you must be able to nurture leads and identify when they are ready to distribute to your sales force. Your sales team is a valuable resource, the driving force behind growing your business. They can be much more effective if your CRM automatically evaluates certain behaviors and factors, identifies hot leads and intelligently distributes them based on specific factors such as niche market, industry criteria and geography.
In addition, every day your sales team engages in dozens of communications with leads. Automating some of these communications could free up your team to focus on only high-impact conversations instead of routine follow-up messages. This type of workflow automation can be used to automatically add notes to records, send thank you notes after sales calls, kick off educational emails and more. The best part is, by leveraging workflow automation to save time, your sales team starts to view your CRM system as a valuable resource—and not just a waste of time.
# of calls
It takes an average of five sales calls to close a deal, but most sales teams give up after just one or two calls.
STEP 5: Deliver and Satisfy
If you have ever received disappointing client service (and who hasn’t?), you won’t be surprised to learn that most companies spend more on acquiring new clients than keeping existing ones happy.
Winning lifelong clients requires the ability to not only get a prospect to buy again and again, but to do so happily. The benefits go far beyond inspiring loyalty and repeat business; happy clients become advocates for your brand, driving referrals by sharing their experiences with friends, colleagues and social networks.
Service as a Marketing Strategy
Great client service is a HUGE competitive advantage. Say you need something fixed at your office. Company A was an hour late, talked on their cell phone the whole time and left without telling you they were done. Company B, on the other hand, arrived on time, explained what they were going to do to fix your problem and gave you a coupon for your next service. Which company will you use next time?
The same warm, friendly, accommodating approach you take to nurture a client should be continued for the duration of the relationship. Positive experiences lead to repeat business and referrals. Service as a strategy has to come from the top and be truly ingrained in your company’s core values. Every process, every decision, every employee must act in alignment with this strategy in order to be successful.
Deliver as Promised—Automatically
Despite their best intentions, many service businesses over-promise and under-deliver simply because they don’t have enough time and energy to meet the expectations set during the sales and marketing process. Luckily, many elements of great client service can be automated, which eases the burden on the business and helps clients feel valued and appreciated.
For example, a client service challenge for many firms is industry market updates to keep clients abreast on how to protect their assets in the current market. Instead of speaking to clients in person or over the phone, which requires a big commitment from both parties, automation allows you to create engagement campaigns that slowly drip information over time.
Another advantage of automation is that it allows you to easily identify and segment happy and unhappy clients through a simple survey. Clients who are satisfied can be automatically rerouted to a testimonial and referral campaign while unsatisfied clients can be routed to client services for personal follow-up.
STEP 6: Cross Selling Clients
One of the very first statistics business owners learn is this: 80% of your profits come from the top 20% of your clients. Yet so many service business owners spend all their time focusing on attracting and converting new leads and clients that upsell and cross-sell efforts directed at existing clients completely fall off the radar.
As we’ve shared in the previous steps of the ultimate client lifecycle, consistent communication with clients is essential—and this shouldn’t end once a first sale is made. Clients who had a positive experience with your company are more likely to think of you the next time they need a similar product or service. Continue to develop relationships through lead nurturing, like letting clients know about complementary services they might enjoy.
The best way to accomplish this is to create automated follow-up campaigns based on a scheduled sequence that continues to communicate with clients in the form of emails or direct mail and other offline methods. You could even target these communications to feature new products, services or promotions based on your clients’ previous buying history, ensuring you’re always delivering something of value.
STEP 7: Get Referrals
Once you’ve established a clear process for funneling leads from their first contact to after-purchase communications, you’re in a great position for the final step in the ultimate client lifecycle: growing even more through client referrals and affiliates.
Get Client Referrals
People are more likely to do business with someone when they’re introduced by a mutual acquaintance. Based on that idea, client referral programs are a fantastic way to generate highly qualified leads. The key to getting referrals from happy clients is simple—just ask. And don’t forget to reward clients for their referrals with a thank you gift or heartfelt thank you card.
Leverage Affiliates
Affiliates are third parties who market your product on their website and through email and social media. They are an excellent way to drive traffic to your website and generate leads. The best thing about affiliate programs is the ROI—you pay only for performance. You simply make a small investment in marketing resources and then pay affiliates for any leads or sales they generate. Because your investment is minimal, these programs can yield amazing returns.
You
Referrals
Motivate Partners to Act
When developing referral and affiliate programs, it’s important to clearly outline what you hope to achieve and provide the right incentives to encourage participation. A partner’s reason for participating is not always all about money. Take time to understand those motivations and develop incentives that best suit those needs—and your own. Think back to Step 5: Deliver and Satisfy. The same principles we outlined for making clients happy should be applied to your partners—always deliver as promised.
Section 2: EDGE Marketing Hub: Communication Management
Service business owners dream of striking the perfect balance between running a successful business and spending time doing the things they love. The steps in the ultimate client lifecycle are designed specifically to help service business owners realize this dream. Implementing a marketing plan based on this platform will help you rediscover the joy of running your own business AND give you more time to tackle other important items on your life’s to-do list. Launch a new product. Open up a new location. Coach a full season of Little League. Whatever you hope to accomplish, it will be well within your reach.
EDGE Marketing Hub: Intent-Intelligence-Integration
EASY To use and cloud based – Manage your marketing plan from one dashboard Consulting Support and a Defined 12 month marketing plan
Comprehensive Analytics and Quarterly Meetings
1. Marketing Automation Solutions
To successfully implement the ultimate client lifecycle, you need to have the right tools and resources in place to fully realize the potential of this powerful foundation. And that’s where EDGE comes in we bring the leadership, technology and advertising to fill your sales funnel with quality prospects.
EDGE Marketing partners with industry leader for an all-in-one marketing automation service that helps service businesses grow through better client engagement.
With EDGE, service businesses have access to powerful, scalable solutions that bring all of their marketing and CRM services into one integrated system, enabling them to reach the right contact or clients more effectively and increase profitability.
Landing Pages
Capture leads and automate your communication with professional-looking graphics that are branded for your firm and targeted to your pre-defined prospect.
Real-Time Lead Notification
Receive a call and an email when a visitor request information from your landing page. Speak live to your lead within 30 seconds of them submitting the quote request button.
Email Marketing
Automatically send smart, professional-looking messages that are personalized based on what you know about your leads and clients.
Powerful CRM
Identify hot leads, manage opportunities and track important client details that drive automated follow-up communications and workflow.
Smart Automation
Leverage automation technology to create highly personalized emails and offline communications that are triggered when clients take action by clicking a link or requesting an ebook.
E-Service
Centralize your client data and manage online quote requests and service request distribution, subscriptions and partner networks all in one place.
EDGE Marketing System & Pricing
Independent Agent or Advisor:
1. EDGE Marketing Hub: Branded for each Agent
One Time Technology and Design Fee $350 Annual hosting and IT Support $480